As a professional beauty machine manufacturer, Synogal has clear procedures for operation guidance and customer complaints & feedback follow-up.
1.Operation Guidance
*User Manual
*Operation Guide Video
*One-on-one Instruction Service ( Text/Call/Video)
Please rest assured that Synogal team will guide you simple and clear until you can use it in right way.
2.Customer Complaints
*Self Help Troubleshooting Guide
*One-on-one Instruction Service ( Text/Call/Video)
Synogal cherish every feedback from customers especially for complaints to keep improving.
What you need do is to present problem/reason statement in details to us including the problems pictures and videos and appreciated with video call for better location problem and the solution and positive result will be given by Synogal . Feel free to contact Synogal for any further advice.