In October of 2021, an American customer named Christina was interested in the HIFU+RF beauty machine, she bought 1 set sample at the beginning. After she experienced the machine for a period, she said she was very satisfy with the beauty machine and wanted to buy more for re-sell but had customize request.
Reason: every time when I want to increase or decrease the energy, I have to come to the front of the screen to operate, it is inconvenient and a waste of time.
Customize request: find a solution to solve the problem so that adjust energy no need have to operate on the screen.
Synogal discussion: according to customer’s request, Synogal R&D team held meetings to discuss the solution.
Synogal solution: after discussion, Synogal R&D team decided to add energy adjustment buttons on the handpieces. After solution, energy increase / decrease can be operated on both screen and handpiece. The solution sent to customer and got approved.
New sample making: after got customer’s approval of the solution, factory started to make a new sample and sent to customer for actual machine approval.
New sample approval: after customer received the new sample, she was very satisfy with the solution and approved it, finally customer continuously release new orders and built a long-term cooperation relationship.